Question 1

How customizable are the pieces?

Accepted Answer

Every piece is customizable, varying from lengths of chain, amount of pearls, and thickness of ring bands!

Question 2

What materials do you use in your jewellery?

Accepted Answer

Our pieces are crafted using high-quality materials such as sterling silver, gold plated,  & uses semi-precious stones and pearls. Details for each item are listed in the product description.

Question 3

Do your products tarnish or fade?

Accepted Answer

Proper care will keep your jewellery looking beautiful. While some natural wear is expected over time, we use materials designed to last.

Question 4

Do you take custom or personalized orders?

Accepted Answer

Yes, we love working on custom pieces! Send us a message through our contact form or email with your idea, and we’ll get back to you to discuss  the options.

Question 5

How should I care for my jewellery?

Accepted Answer

Store your jewellery in a dry place, avoid contact with water, perfumes, and chemicals, and clean gently with a soft cloth.

Question 6

How can I reach you with questions?

Accepted Answer

You can contact us directly via nelanejewellery@gmail.com or via our Instagram DMs - we’re happy to help!

FAQ

Frequently asked questions